Responsible Gambling Policy

At SpinMillion we take responsible gambling seriously. We believe players should enjoy online gaming in a safe, controlled way, so we provide practical tools, clear rules and straightforward support to help you manage play and protect your wellbeing. If you ever need help adjusting activity or taking a break, we will work with you promptly and respectfully.

Player protection principles

We aim to prevent harm by promoting safer play, identifying risky behaviour early and responding quickly when concerns arise. Our approach combines proactive monitoring, customer-focused checks and a range of self-service controls so players can choose limits that suit their circumstances.

Activity-control tools

Available tools include deposit limits, loss limits, wager limits, reality checks and time-outs. These are visible in your account settings and can be applied immediately to reduce risk. For stronger or permanent controls, contact our support team via live chat or email at [email protected].

Deposit limits

You can set daily, weekly and monthly deposit limits to control how much you add to your account. Lowering a limit takes effect straight away; raising limits may be subject to a short cooling-off period. We encourage setting limits that fit your budget and reviewing them regularly.

Loss limits

Loss limits allow you to cap net losses over a chosen period. These limits help prevent chasing losses and support more balanced play. If you feel losses are growing beyond what you expected, apply a stricter limit or pause play while you reassess.

Time limits and session reminders

Use reality checks to receive on-screen reminders after a set interval of play. You can also set session time limits and automatic log-out periods to avoid long sessions. Regular breaks are a simple way to keep gaming within healthy boundaries.

Self-exclusion

If you need a longer break, self-exclusion lets you block access for a chosen period or permanently. During self-exclusion we will hide marketing communications and restrict your account activity. To arrange self-exclusion, use account settings or contact support for assistance.

Recognising signs of problematic behaviour

Warning signs include difficulty stopping, spending more than intended, borrowing to fund play, neglecting responsibilities or distress about gambling. If you or someone close to you shows these signs, act early and use the controls available.

Tips for maintaining control

Set realistic limits, stick to a bankroll, avoid chasing losses, take regular breaks and only gamble with disposable income. Consider using pre-set limits before you start a session and review activity with monthly statements.

Professional help and support organisations

If you need further assistance, seek professional support. In the United Kingdom organisations such as GamCare and GambleAware offer confidential advice, counselling and self-help resources. For immediate help, contact our support team and we will guide you to the appropriate services.